How to Get a Loaner Car From Ford

• Forums
• TECH
• Issues, Repairs, Warranty, TSB, Recalls

For those that have had your car in for repairs, did the dealership provide a loaner car?

• Thread starter tomnelsonii
• Start date Aug 20, 2018

Joined

Jul 20, 2016

Messages

217

Reaction score

52

Location

Green Bay, WI

First Name

Tom

Vehicle(s)

2016 Ingot Silver GTPP

• Thread starter
• #1

Hi Guys,

My car is going into the dealership tomorrow and I am thinking they are going to have the car for a while. I am expecting the dealership to provide a loaner vehicle if they need the car longer than a day. Is that realistic? I paid 40 grand for this car, it is two years old, and has less than 9k miles. Let's just say, I'm not happy! The least they can do is give me a car to drive. So, just wondering what your experiences have been with Ford and extended repairs? Have they provided a car for you to use while the repairs are being performed?

Thanks,
--Tom

Joined

Feb 12, 2015

Messages

10,209

Reaction score

12,485

Location

NJ

Vehicle(s)

2018 EB Prem. w/PP and 94 Mustang Cobra

• #2

Every Ford Dealer is Franchised owned, they all have different policies and procedures as to how they will handle a warranty repair, if that repair will hold the car in excess of 24hrs.

That being said, the short answer to your question is NO.

Now, if you beg, kick and scream, then YES you *might* get a loaner on them.

If you paid for an extended warranty through Ford and depending on which warranty plan you went with, some do offer loaner coverage and that is to be provided by the Dealership free and clear of any costs to you, if the car will be held for more than 24hrs.

In my experience with my prior 2016 S550 Buy Back - since I had opened a claim with Ford Corporate when that POS had its initial problems, from that point forward I ALWAYS had a Ford Dealership Loaner vehicle. That was during MANY trips to Ford for warranty work and where my prior 2016 was kept for weeks and at some points, yes, months. Hell I drove and put more miles on loaners than I did my own vehicle.... LMAO.

Ford's standard practice with their Franchises is if the Customer did not buy an extended warranty with the loaner provision, they don't get a loaner, regardless of the repair or length of down time. However, some Dealerships are kind enough that they will offer a loaner if your vehicle is going to be down for an extended period of time, while some may split the cost of a loaner, or others will surely offer you a loaner on YOUR dime.

The above is NO BS... been there, done it and I can honestly say I've driven nearly the whole freaking Ford product line as my loaner when I had my prior 2016... yep, you name it, I had it as a loaner. Hell, I put over 3k miles on a brand spanking new 2017 Explorer... even had the adventure of being rear ended with a brand new 2017 Ford Fusion loaner (like BRAND NEW barely out of the wrapper, less than 100mi on it - stupid teenager didn't stop when traffic was stopped for a RED light)...

Some folks have to get on their knees for a loaner.... but, if you're smart, you can call the Ford 800# Customer Care, get a regional Rep. and get yourself a Case number AND request that you need a loaner and you're highly upset that your brand new Ford product has to be in for repairs.

Essentially, Ford doesn't give a shit about how much you paid for one of their vehicles... if you didn't purchase an extended warranty with the loaner provision, too bad is how it goes (again, at most of the franchises)...but key words are...Ford800#, Case # and you're highly upset.

Best of luck!

Last edited: Aug 20, 2018

Joined

Jul 20, 2016

Messages

217

Reaction score

52

Location

Green Bay, WI

First Name

Tom

Vehicle(s)

2016 Ingot Silver GTPP

• Thread starter
• #3

Thank you Cobra Jet! Does anybody have that Ford 800 number? If I don't have my car back by Wednesday I'll be opening a case. Thanks!

Joined

Nov 22, 2015

Messages

3,975

Reaction score

2,539

Location

Austin

Vehicle(s)

2016 Mustang GT PP

Vehicle Showcase

1

• #4

Uber is cheaper than worrying about the disrespect your Ford dealer is giving you by not offering a loaner.

I've asked, but my local dealership doesn't have enough to get them to many customers. The local BMW dealership maintains a fleet of like 150 loaner vehicles, no joke. Most Ford dealerships just aren't playing on the BMW/Lexus level of customer care. You're probably SOL unless Ford corporate gets involved.

Joined

Jul 11, 2018

Messages

276

Reaction score

88

Location

Phoenix, AZ

Vehicle(s)

2020 Mustang GT

• #5

I guess I got lucky. The dealership i went to, who had the car for 3 weeks , didn't skip a beat. I just asked for one and they took care of it. No questions asked. I don't even have an extended warranty or service plan.

Joined

Jun 22, 2016

Messages

727

Reaction score

166

Location

Fairfax, va

Vehicle(s)

C6 Z06

• #6

Unless they determine that the work will be done under warranty, they don't automatically offer a loaner. My dealer wanted $30 per day for a loaner until they lost my keys and couldn't give me my car back the same day I brought it in.

It's strange because every other carmaker offers a loaner automatically. Dodge, Volvo, Subaru, Mazda has all given me loaners no matter what I'm going in for as long as I was driving one of those cars.

Joined

Feb 21, 2018

Messages

243

Reaction score

46

Location

Cen FL

Vehicle(s)

2018 Mustang gt pp1

• #7

Every Ford Dealer is Franchised owned, they all have different policies and procedures as to how they will handle a warranty repair, if that repair will hold the car in excess of 24hrs.

That being said, the short answer to your question is NO.

Now, if you beg, kick and scream, then YES you *might* get a loaner on them.

If you paid for an extended warranty through Ford and depending on which warranty plan you went with, some do offer loaner coverage and that is to be provided by the Dealership free and clear of any costs to you, if the car will be held for more than 24hrs.

In my experience with my prior 2016 S550 Buy Back - since I had opened a claim with Ford Corporate when that POS had its initial problems, from that point forward I ALWAYS had a Ford Dealership Loaner vehicle. That was during MANY trips to Ford for warranty work and where my prior 2016 was kept for weeks and at some points, yes, months. Hell I drove and put more miles on loaners than I did my own vehicle.... LMAO.

Ford's standard practice with their Franchises is if the Customer did not buy an extended warranty with the loaner provision, they don't get a loaner, regardless of the repair or length of down time. However, some Dealerships are kind enough that they will offer a loaner if your vehicle is going to be down for an extended period of time, while some may split the cost of a loaner, or others will surely offer you a loaner on YOUR dime.

The above is NO BS... been there, done it and I can honestly say I've driven nearly the whole freaking Ford product line as my loaner when I had my prior 2016... yep, you name it, I had it as a loaner. Hell, I put over 3k miles on a brand spanking new 2017 Explorer... even had the adventure of being rear ended with a brand new 2017 Ford Fusion loaner (like BRAND NEW barely out of the wrapper, less than 100mi on it - stupid teenager didn't stop when traffic was stopped for a RED light)...

Some folks have to get on their knees for a loaner.... but, if you're smart, you can call the Ford 800# Customer Care, get a regional Rep. and get yourself a Case number AND request that you need a loaner and you're highly upset that your brand new Ford product has to be in for repairs.

Essentially, Ford doesn't give a shit about how much you paid for one of their vehicles... if you didn't purchase an extended warranty with the loaner provision, too bad is how it goes (again, at most of the franchises)...but key words are...Ford800#, Case # and you're highly upset.

Best of luck!

Went through that the past few weeks and they denied a loaner for a motor with bad cylinder sleeves.

It has been the worst customer service experience from a car company that I have personally had.

The denial of a loaner is how they make it inconvenient for you to bring the car in. They will hold the car for longer than needed to make sure it's not worth your time. It's intentional sand bagging and it comes from the top.

Joined

Sep 6, 2015

Messages

1,570

Reaction score

697

Location

Prairieville, La.

First Name

Charles

Vehicle(s)

2015 GT Premium Magnetic

Vehicle Showcase

1

• #8

Yes I have an extended warranty and it's in the contract.

• #9

There is no guarantee you will get a loaner just because you own a Ford under warranty. I think dealers get some sort of allowance they can use towards that for most repairs they can say yes or no. Some will be stingier with loaners than others. Each may have a different method to decide who gets one.

FWIW, knowing this, I made the dealer agree in writing that I would get a loaner if it won't be fixed that day. Since I had no trade, was paying cash and ordering on a Z plan I didn't have to worry about that affecting some other part of the deal so made the dealers were aware those kind of things would be the deciding factor between local dealers, otherwise would be best to demand that after all other negotiations.

Joined

May 28, 2016

Messages

146

Reaction score

31

Location

Arlington, TX

Vehicle(s)

2015 Magnetic base GT 6SP

• #10

its all gonna depend on dealer and if you have the extended warranty or not.

i bought my 2015 used from the local ford dealer and did not purchase extended warranty. i just had the evap core replaced last month - took them about 3 days to get it replaced - the dealer did not have a loaner vehicle they could provide (was told they had a 2 page long list of customers waiting for a loaner) - however the dealer called ford and ford approved for a rental car @ $30/day - the dealer got in contact with enterprise which they have/had some sort of deal and i got a loaner for those 3 days that the car was there for repair. loaner was a '18 fusion ecoboost AWD, it was kinda nice cept for the shitty gas mileage.

Joined

Oct 24, 2014

Messages

1,206

Reaction score

576

Location

South Carolina

Vehicle(s)

2019 Mustang GT / CS

• #11

Make friends with the service manager and you will likely get a loaner anytime you bring the car in for service.

Gifts on birthdays and Christmas help tremendously.

Joined

Jul 20, 2016

Messages

217

Reaction score

52

Location

Green Bay, WI

First Name

Tom

Vehicle(s)

2016 Ingot Silver GTPP

• Thread starter
• #12

Well, looks like I'm in luck! I just spoke with the person in charge of all the loaner vehicles and she said they'd have one for my by tomorrow morning. I think your attitude and demeanor have a lot to do with it. I went out of my way to be super nice and to phrase it as a request and not a demand. I also was sure to tell her that I would be super appreciative if they could help me out with a loaner.

Joined

Jul 24, 2016

Messages

409

Reaction score

100

Location

Laplata MD

Vehicle(s)

2018 GT Premium PP

• #13

My dealer gave me one when they had my car for the oil pan leak. I had to ask, but they covered it for me. Being kind can work wonders.

Joined

Jun 11, 2018

Messages

384

Reaction score

159

Location

Orlando, Florida

Vehicle(s)

2018 Orange Fury Mustang GT Premium A10 w/ PP1. 2006 Toyota 4Runner SR5

• #14

Yes, mine does provide a loaner for warranty work. Which is good because the car is in there like every few weeks lol

Joined

Aug 21, 2015

Messages

181

Reaction score

133

Location

CA

First Name

Mike

Vehicle(s)

2016 Mustang GT PP CO

• #15

My dealership arranged a rental for me.

• Forums
• TECH
• Issues, Repairs, Warranty, TSB, Recalls

How to Get a Loaner Car From Ford

Source: https://www.mustang6g.com/forums/threads/for-those-that-have-had-your-car-in-for-repairs-did-the-dealership-provide-a-loaner-car.108778/#:~:text=Some%20folks%20have%20to%20get,to%20be%20in%20for%20repairs.

Share this post